Privacy & Shipping

PRIVACY POLICY

​Our Commitment To Privacy

At Sherlovehair, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

The Information We Collect

This notice applies to all information collected or submitted on the www.sherlovepassion.com. On some pages, you will add to the cart, enter all required billing and shipping information, and submit your order.  The types of personal information collected at these pages are:

  • Name

  • Address

  • Email address

  • Phone number

  • Credit/Debit Card Information

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number people filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

 

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

SAFETY SECURITY

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please email us at sherlovepassion@gmail.com  or use our contact us form.

SHIPPING POLICY

We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please note that during Holiday seasons orders may be delayed due to the high volume of deliveries (i.e. Valentines Day, Black Friday, and New Year). Rest assured your order will ship out as soon as possible. Thank you for your patience!

• Please allow 3-5 business days for your payment and order to be processed as payments process Monday through Thursday. If you place your order on Friday, processing will start the next business day (Monday). Once your payment has been processed, your package should arrive in 3-5 business days if you're located within the United States.

 

•If you're located outside the U.S., your package should arrive within 7-10 business days. Please be aware we are not responsible for any Custom Fees or Import Tax that your country may bill you.

Processing times may vary when ordering during a sale due to high volume.

• If you provided an email address at time of purchase, a tracking number will be emailed to you once your order has been processed.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. 

REFUND & EXCANGE POLICY

Due to the nature of our business, all sales are final.

Refunds & Exchanges are only applicable in the rare event we mistakenly send the wrong items. If this is the case, please send us an email at sherlovepassion@gmail.com